1. Introduction
Thank you for shopping with Ibex Salajeet and organic Store private limited, the official provider of Ibex Salajeet. We are committed to delivering premium quality health products and ensuring your satisfaction with every purchase. If you’re not entirely happy with your order, we’re here to help.This Refund & Return Policy outlines the conditions under which refunds, returns, or exchanges may be offered.
2. Eligibility for Returns
You may request a return or exchange if your product meets the following criteria:
The item was purchased directly from our official website: Ibexsalajeet.pk
The return request is made within 14 days of delivery
The product is unused, sealed, and in its original packaging
You have the receipt or proof of purchase
We do not accept returns on opened or used products due to hygiene and product integrity concerns unless the item was damaged or defective upon arrival.
3. Non-Returnable Items
The following items are non-refundable and non-returnable:
Used, opened, or partially consumed products
Customized or private label orders
Clearance or final sale items
Bulk or wholesale shipments unless proven defective
4. Damaged or Defective Items
If your product arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at:
📧 info@Ibexsalajeet.pk
📞 +92 333 3161313
Include:
Your order number
A clear description of the issue
Photos of the item and packaging
Once verified, we will arrange for a replacement or issue a full refund, depending on your preference.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5–7 business days
Refunds are issued to the original method of payment
Original shipping costs are non-refundable, unless the return is due to our error
6. Return Shipping
Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item
We recommend using a trackable shipping service and keeping your shipping receipt
Returns must be sent to the following address:
Return Address:
Ibex Salajeet and organic Store private limited
Office No-11, 2nd Floor, Al-Rahmat Mall, G-11 Markaz, Islamabad, Pakistan
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at:
📧 info@Ibexsalajeet.pk
8. Order Cancellations
Orders can be canceled within 12 hours of placement, as long as they have not yet been processed or shipped. Once shipped, the order cannot be canceled and must follow the return process.
9. International Orders
For international customers:
Returns are accepted under the same conditions as above
You are responsible for any return shipping, customs duties, or fees
Refunds will be issued after we receive the returned item
10. Contact Us
For questions about returns, refunds, or order issues, please reach out to our customer support:
📧 Email: info@Ibexsalajeet.pk
📞 Phone: +92 333 3161313
🌐 Website: Ibexsalajeet.pk
🏢 Address:
Office No-11, 2nd Floor, Al-Rahmat Mall, G-11 Markaz, Islamabad, Pakistan