1. Introduction
Welcome to Ibex Salajeet, operated by Ibex Salajeet Store. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (Ibexsalajeet.com), interact with us, or make purchases through our platform.
We take your privacy seriously and are committed to safeguarding your personal data in accordance with international data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
2. Who We Are
Company Name: Ibex Salajeet Organic Store
Brand Name: Ibex Salajeet
Address:
Ibex Salajeet
Office No-11, 2nd Floor, Al-Rahmat Mall, G-11 Markaz, Islamabad, Pakistan
Email: info@ibexsalajeet.com
Phone: +92 333 3161313
3. What Information We Collect
We may collect the following types of personal and usage information:
A. Information You Provide Directly
- Full name
- Shipping and billing address
- Email address
- Phone number
- Payment information (handled securely via third-party payment gateways)
- Company/brand name (if requesting wholesale or private label services)
B. Automatically Collected Data
- IP address
- Browser type and device information
- Geolocation (if permitted)
- Site interaction data (pages visited, time on site, etc.)
- Cookies and related technologies
4. How We Use Your Information
| Purpose | Description |
|---|---|
| Order Fulfillment | Process, package, and deliver your orders |
| Customer Support | Assist with inquiries, returns, and technical issues |
| Marketing & Promotions | Send newsletters, discounts, and offers (only with your consent) |
| Account Management | Manage order history and preferences |
| Compliance & Legal Obligations | Meet tax, accounting, fraud prevention, and legal requirements |
| Analytics | Improve user experience and optimize website performance |
5. Sharing of Information
We do not sell your personal information. However, we may share data with:
- Shipping partners (DHL, UPS, FedEx, USPS) for order delivery
- Payment processors (e.g., Stripe, PayPal) for secure transactions
- Marketing tools (Mailchimp, Meta Ads) only if you have opted in
- Legal authorities if required by applicable laws
All third-party partners are contractually obligated to keep your information secure and confidential.
6. Cookies & Tracking Technologies
We use cookies and similar tools to:
- Maintain session and cart data
- Analyze traffic through Google Analytics
- Enhance user experience by remembering preferences
You can manage or disable cookies in your browser settings. However, some site features may not function correctly without cookies.
7. How Long We Retain Your Data
We retain personal information only for as long as necessary to fulfill our business and legal obligations:
| Data Type | Retention Period |
|---|---|
| Order Information | 5 years (for legal, tax, and customer service) |
| Newsletter Subscription | Until you unsubscribe |
| Contact Forms | 12 months after last interaction |
8. Your Privacy Rights
Depending on your country or state of residence, you may have the following rights:
| Right | Description |
|---|---|
| Right to Access | View what data we store about you |
| Right to Rectify | Correct any incorrect or outdated information |
| Right to Erasure | Request deletion of your data (if no longer required by law) |
| Right to Restrict Processing | Limit how we use your personal data |
| Right to Object | Opt out of marketing or profiling |
| Right to Data Portability | Request your data in a portable format |
📧 To exercise any of these rights, please contact us at: privacy@ibexsalajeet.com
9. Data Security
We use industry-standard security measures including:
- SSL encryption for secure browsing
- Encrypted storage of sensitive data
- PCI-compliant payment gateways
- Access controls for internal systems
While no method is 100% secure, we do our best to protect your data from unauthorized access or misuse.
10. International Transfers
As we serve customers globally, your personal data may be processed outside of your country. When data is transferred internationally, we ensure compliance with international data transfer regulations such as GDPR Standard Contractual Clauses.
11. Children’s Privacy
Our website and services are not intended for children under 16 years old. We do not knowingly collect personal information from minors. If you believe a child has submitted data to us, please contact us for immediate deletion.
12. Third-Party Links
Our website may contain links to third-party websites such as Facebook, Instagram, or payment gateways. We are not responsible for the privacy practices of these websites. Please review their privacy policies before sharing any data.
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal updates or changes in our services. Any changes will be posted on this page with a revised “Last Updated” date.
We encourage you to review this policy regularly to stay informed about how we are protecting your information.
14. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or our data handling practices, please contact us at:
Ibex Salajeet Store LLC
📍Ibex Salajeet Office No-11, 2nd Floor, Al-Rahmat Mall, G-11 Markaz, Islamabad, Pakistan
📧 Email: info@ibexsalajeet.com
📞 Phone: +92 333 3161313